Information We Collect

When you use our website, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely via third-party providers)

We may also collect data automatically through cookies and analytics tools.

How We Use Your Information

• Process and deliver your orders
• Communicate with you regarding your order
• Improve our website and customer experience
• Send marketing communications (only if you opt in)

Legal Basis for Processing

• Contractual obligation (to fulfil your order)
• Legal obligation (e.g. accounting records)
• Legitimate interests (improving services)
• Consent (for marketing emails)

Data Sharing

We only share your data with trusted third parties where necessary, including:

• Delivery partners (e.g. Royal Mail)
• Payment providers (e.g. Shopify Payments, PayPal)
• Email marketing platforms (e.g. Klaviyo)

We do not sell your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above, including legal and accounting requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Withdraw consent at any time

To exercise your rights, contact us at:

info@loresense.co.uk

Data Security

We implement appropriate technical and organisational measures to protect your personal data.